At JOOS, we deal with fresh and perishable goods that are made daily in Ottawa. We pride ourselves on our consistency and freshness. Although we try to be perfect, sometimes mistakes happen.

Our return policy is simple - Send an email to with a picture of your product, your name and phone number. If deemed an error on our part, we would be happy to replace the product for you.

Please note, we will not Refund or Exchange a product 3 days after the date you receive your order, or if the order has not been picked up within 3 days of the order being prepared.

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